Return & Refund Policy (US-Compliant)

Last updated: [12-25-2025]

We want you to be completely satisfied with your purchase.

Returns

You may return eligible items within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, in its original condition and packaging

• Proof of purchase is required

Certain items may not be eligible for return, including:

• Sale or clearance items

• Products damaged due to misuse or improper installation

How to Initiate a Return

To start a return, please contact us at:
📧 [contact@genzsolar.com] 
Include your order number and reason for return.

Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection

• Approved refunds will be issued to the original payment method within 5–10 business days

• Original shipping fees are non-refundable

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue.